General
Can we change the preset colours on the panel?
Yes.You can change all the preset colours by clicking on Menu and then selecting the colours option.
However, keep in mind the machine panel only contains certain colours and shades. For a wider selection, we highly recommend following the colour film or colour analysis from your digitising software.
Why Can’t I upload a new design?
You need to remove the embroidery status before uploading a new design. The Embroidery status (the lock icon in the panel) is the tool that sets the machine in and out of embroidery mode.
The embroidery status icon can be found on the right corner of the screen and should be unlocked in order to access some of the machine's features. Another reason you may not be able to import a design is if the USB you are using has too much memory. We recommend using a USB drive with 8GB or less.
Can I change colours after I started a job?
Yes you can. Stop the machine and select the colour sequence key. Make the changes to the specific needles, and press OK to save. It is not necessary to remove embroidery status in this instance.
How do I know which colours to choose for my design?
You should follow the colour analysis or colour film that can be printed out from your embroidery software. Your digitiser might have chosen the colours and added them to your embroidery file.
If that is the case, choose the colours on your panel by clicking on the colour sequence icon and selecting the needle that has the specific colours for each colour stop. Press OK to save.
Why are my needles breaking?
There are a few common reasons as to why you may be experiencing needle breaks:
- The needle is worn out, bent or old
- The design may have too many stitches for the area.
- You might have hit a hoop.
- Hooping was not right or smooth
- The fabric is too thick for the type of needle.
Can I create personalisation directly on my machine?
Yes you can. To use the monogram fonts on your machine, go to Menu and select ABC. Input the text using the keyboard on the panel. Press OK to save.
This will then direct you to the font and editing section.
Once you have selected the font and make formatting changes, press OK and save it on your machine's memory. Remember, the machine only holds five fonts, so we recommend using the included software with your machine for a greater variety of fonts.
Where should I place the most commonly used colour spools?
The commonly used colour spools, usually black and white, should be placed on the right side of the machine. You can also place them toward the back of the thread rack if you don't have ample space to walk toward the back of your machine to change tools.
Which button do we use to input or select design?
To select a design, click on the Design Management or File key. Make sure to remove embroidery status before.
Which option should I use to abort a job?
If you need to abort a job, stop the machine and do a manual trim by selecting the scissors icon on the panel. Then, click on the Org key. A message displaying "terminate embroidery and go back to origin" will display. Press OK
Hooping
Why did i get a pinch on my fabric?
A pinch is a hooping error. You need to create the correct tension by ensuring that the hooping is tight and the fabric is not wrinkled. Be sure not to stretch the material, as this could ruin the design. You may need to use a strong stabiliser.
How do I determine which size hoop to use?
The size of the hoop will depend on the size of the embroidery you wish to create. The best hoop to use is the smallest hoop the design will fit in. You can place the hoop on top of the printout from your embroidery software to get an idea of the hoop size you should use for the particular design.
Do I need to use to stabiliser on all projects?
Yes, the stabiliser is fundamental because it is the stabiliser of your design. The stabiliser you use will depend on the material you're embroidering. On heavyweight materials, use a thick stabiliser. For lightweight materials, use a thin stabiliser.
Needles
When should I change a needle
A basic guideline that many professional embroiderers use to determine when to change needles is the three strikes rule. You should change a needle when there has been three consecutive thread breaks on the needle.
You should also change a needle if it breaks or is skipping stitches.
When should I change the size of the needle?
You should change the needle's size to control the bending of the needle. The size of the needle depends on the size of the stitch you want to create. Generally, heavy fabrics require larger needles, and lighter fabrics require smaller needles.
Why are my needles breaking on hats?
The needle might be worn out. Structured hats have thick cardboard or plastic in the middle section, which could break the needle. When sewing caps, make sure the bill of the cap is as flat as possible. It is also very important to pay attention to the digitized logo.
You should be aware of which logos may be used for different fabrics. The way the DST was created may not be suitable for hats, also, the hooping may not be correct.
Can I use the same needle for all types of projects?
Ballpoint needles can be used for all types of projects. However, we recommend using sharp point needles on leather, satin or any other fine material. For heavy material, we recommend using an 80/12 needle.
On metallic threads, use a 90/14 needle, which has a larger eye that will reduce friction as the thread passes through.
Tension
Why am I getting thread breaks?
There are many common reasons why you may be getting thread breaks. These include:
- The needle(s) can be worn out if you have been using them for a long period of time or on thick fabrics.
- Your machine may be threaded incorrectly. Check the thread passage to make sure all the threads are correctly positioned.
- Threads may be damaged or old. Prolonged exposure to air, light and heat can cause threads to become brittle. Store your thread in a cool dark place.
- Your hooping may not be tight enough
- Your tension may be too loose or too tight.
How do I know if the tension is correct? Is there a default setting?
There is no default setting on the machine at the same time. If the issue is on one needle, you can begin by pulling the thread and feeling its tension. It should not be too tight or too loose.
Check the needles that are functioning correctly and try to mimic their tension. As you pull, you should be able to feel when the problem needle has reached the same tension as the needles that are working well.
Once you believe you have acquired a good standard tension, try an "H" or "I" test. During the middle and one-third of top thread on both sides. Generally, if you have one-third bobbin thread in the middle and one-third of top thread on both sides. Generally, if you have fairly given columns, your tension should be correct.
Threading
What is the easiest way to change the thread on my machine? Do I have to rethread the whole machine?
No, begin by clipping the thread from the existing spools and then adding the new spool in its place. Then create a knot with the loose end of the old thread and the loose end of the new thread.
Lastly, grab the thread from the presser foot, and pull the new thread all the way through the thread passage until it reaches the needle.
Do metallic threads work the same as polyester or rayon threads?
No. Every type of thread will behave differently, so be sure to adjust the tension depending on the type of thread you are using.
For metallic threads, loosen up the top tension knob and reduce the speed of your machine to about 500SPM for better quality stitches.
What is the most recommended thread for embroidery?
We recommend 100% polyester for all embroidery projects. Polyester thread is more durable and will leave less lint than rayon thread.
Why are my stitches looping?
Looping stitches can be the result of incorrect threading. Make sure the top and bobbin thread are threaded correctly. If the machine is threaded correctly, check the thread tension. Also, be sure to check the needle. An old or loose needle will cause looping and other embroidery problems.
Troubleshooting
Why am I getting a “Main axis is not 100 degrees” error? How do I correct this?
The machine needs to be at 100 degrees for normal operations. A main axis error is how the machine tells you that the sensor is not aligned correctly.
To resolve this, select the 100 degree icon on your control panel.
Is there is a "no needle" error displayed, then the needle is not being detected over the working area. To correct this, turn off the machine. Then, locate the degree wheel knob in the back of your machine and manually align it to 100 degrees. Turn the machine back on, and the machine will automatically find the needle position.
After everything has finished loading, press the 100 degree icon on the panel once more. If there are no more error messages displayed, the machine is functional.
Why am I getting an X limit error or an Y limit error, and how do I correct it?
You are getting this error because your logo may be too big for the hoop, or you are trying to stitch outside the preset hoop margin. You can either use a larger hoop or move the logo around so you stay within the hoop's boundaries.
